For regulatory reasons, we need to be sure you’re playing within New Jersey state, which is why we use geolocation software. If you’re in New Jersey but are having trouble being geolocated, here are some troubleshooting tips that should help.
Is geolocation enabled?
To access games and other features on our website, you must have Xpoint software installed on your Windows or Mac computer. If you haven’t already done so, you will be prompted to download and install Xpoint when you open a real-money game at PlayStar. Please make sure you have pop-ups enabled.
You don’t need the Xpoint plugin if you’re playing from our mobile App, but you will be required to have Location Services, GPS, and Wi-Fi all turned on. With iOS devices, please ensure the ‘Precise Location’ toggle is switched to ON.
Is your IP address correct?
Sometimes, Internet Service Providers such as AOL will assign an IP address that’s outside of your state. Check with your provider and if this is the case, have them change it to the correct state. If you’re connecting to a Wi-Fi hotspot, the IP address may also be from outside New Jersey, depending on the ISP the business uses.
Is software blocking the geolocation?
If you have a VPN (Virtual Private Network), VNC (Virtual Network Client), or Remote Desktop software running on your computer or device, it will not be possible to locate you accurately. Make sure any software installed such as TigerVNC, TeamViewer, OpenVPN, or HMA are turned off.
You can check if any of these programs are running by accessing your computer’s Task Manager. This can be done by pressing Ctrl+Alt+Delete on Windows and Cmd+Alt+Esc on a Mac. From there you can force the program to quit.
If you’re still having problems, you may need to remove these programs from your computer. On Windows, go to Control Panel>Programs>Uninstall and select the program from the list. On a Mac, find the program in Applications and then drag it to the trash.
Can Xpoint locate you?
There can also be external reasons why you can’t be accurately geolocated. For example, if you’re near the ocean or somewhere remote, the Wi-Fi signals might not be strong enough. Also, if you’re close to the border of another state, this can confuse the software and make it appear that you’re not in New Jersey state.
If you’re still having trouble with geolocation, please contact Customer Support so we can assist you further.
