The security and safety of our players is priority at PlayStar – please refer to the Player Protection guidance below.
Passwords & Security
We recommend always choosing a strong password and changing it regularly to increase your account security. You can update your password at any time by going to My Account>Security>Change Password. If you’ve forgotten your password, select the ‘Reset your password’ option on the login screen and follow the instructions to reset it.
For extra account security, you can enable ‘Strong Authentication’ in My Account>Security. This feature requires an extra level of authentication each time you attempt to log in. A one-time PIN will be sent to your registered email address, which you then need to enter into the required field.
With the Login Notification feature, an email will be sent to your registered email address every time there is a log in to your account. If you receive such a notification and you don’t believe that the login was by you, change your password immediately. You can opt-in/opt-out of login notifications at any time in My Account>Security.
For your account security, we will lock your account after three failed attempts to enter your password. If this happens, please contact Customer Support so we can get you back into your account.
Our website utilizes Secure Sockets Layer (SSL) technology so you can be confident that your account details and personal information are always kept secure.
Account Access & History
Keep your account access details (username, password, secret question/answer) safe and never share them with anyone. If you’re on a shared computer, never use the ‘save password/remember me’ feature.
Always configure the auto-lock features on your personal computer and mobile device so that they are safe from unauthorized use, and never leave your device/computer unattended when you’re logged in.
For your protection and to comply with gaming regulations, allowing anyone else to access or use your gaming account is not permitted.
You can find more information about your account and history (deposits, withdrawals, bonuses, gaming history) by going to My Account>Account Statements or by emailing [email protected].
Complaint Procedure
If you would like to submit a complaint regarding our services, you can do so by emailing [email protected].
To submit a complaint to the New Jersey Division of Gaming Enforcement please email [email protected] or call them at (609) 984-0909. The following link is to the DGE Patron Dispute Form: https://www.nj.gov/oag/ge/docs/InternetGaming/IgamingDisputeForm.pdf
Location Restrictions & Underage Gambling
According to Federal prohibitions and restrictions regarding Internet gaming, as found in 18 U U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA), it is a federal offense for anyone located outside of New Jersey state to engage in online gambling through a New Jersey casino.
It is a criminal offense for anyone under the age of 21 to engage or to facilitate someone under the age of 21 to engage in online gambling. Someone doing so may be subject to criminal prosecution.
For more information on the above points, please see our Terms of Service.